General terms and conditions and accommodation regulations

General terms and conditions and accommodation regulations

1. General provisions

1.1. The general terms and conditions contained in this contract are valid for all cases included in the general OP. Changes may only be made in writing by agreement of both parties.

We enter into all contractual relations with the client in accordance with the legal order of the Czech Republic, legal relations not expressly regulated by the contract and business conditions are governed by the Civil Code and the Consumer Protection Act, as amended.

Contracts are concluded in the Czech language.

1.2. The contracting parties are:

Pivovarský dvůr Zvíkov s.r.o.

Zvíkovské Podhradí 92

39701 Písek

IČ: 27176797, DIČ: CZ27176797

as the operator of the accommodation facility (hereinafter referred to as the operator)


the operator’s service user (hereinafter referred to as the client).

1.3. The operator’s services are recreational or business stays (accommodation in an accommodation facility) and related services provided by the operator or contractual partners. The exact specification of the stay contains the confirmation of the stay to the client by the operator, which he will receive after confirming the reservation. The subject of the contract is the provision of accommodation (accommodation in the accommodation facility) and related services to the extent and according to the graphic display on the website of the operator or the website of the accommodation provider.

1.4. The client is accommodated in the accommodation facility on the basis of an order – a concluded contract. The contract is concluded by confirming the order and paying the required deposit. The order can be made via the booking form on the web interface and by filling out the order form. The reservation and order form always contains information about the client, the ordered service, the price including the stated taxes and fees, the method of payment of the purchase price, information on the required method of delivery and information about the costs associated with the delivery of the service. The costs incurred by the client in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are borne by the client himself, and these do not differ from the basic rate. The contract with the client is concluded after confirmation of the order by the operator. By sending the order, the client confirms that he agrees to the use of means of distance communication when concluding the contract, that he has been informed in advance of all the essentials of the contract, that he has read the terms and conditions that are an integral part of the purchase contract and that he agrees with them. The operator considers the data provided by the client in the order to be correct. The operator excludes the acceptance of an offer with a supplement or deviation. By using the services provided, the client agrees to the full wording of these terms and conditions (OP), if the client does not agree with any part of the OP, he is not entitled to use the service. The operator reserves the right to change the OP. The change will always be published at least 15 calendar days in advance.

1.5. The client may not use a false name when using the services. The client who uses the services on behalf of a third party is responsible for the accuracy of the entered data.

2. Time limit

The contractual relationship between the operator and the client arises by confirming the stay using the order form, especially the arrival time specified by the client and agreed by the operator if outside the usual time of arrival, ie from 15:00, and at the same time paying the price. advances, in terms of payment terms. The contractual relationship ends after the end of the stay until 10:00 on the day of departure with the expiration of the period of claim.

3. Booking a stay

The client can book a stay electronically on the website Only a request for accommodation can be made by phone or email, which must then be confirmed by the client via the booking form. The client can pay the deposit in cash, by bank transfer or through the payment gateway ComGate Payments, a.s. The client is asked by the operator to pay the deposit in person, by phone or by email.

The client can also book a stay electronically on the broker’s website. In the case of using the services of an intermediary, the booking confirmation is issued by the intermediary. Other terms and conditions are governed by the terms and conditions of the operator.

4. Protection of personal data

The operator takes the protection of the client’s private data seriously and would like the client to feel good when visiting his website. The protection of the client’s privacy during the processing of personal data is an important issue for the operator, which he takes into account in business processes. Personal data that are obtained during a visit to the operator’s website are processed in accordance with Act No. 101/2000 Coll. on the protection of personal data. The operator is constantly improving technical and organizational security measures to protect the data kept on it against manipulation, loss, destruction and interference by unauthorized persons.

4.1. The operator fully respects the confidential nature of the client’s data, which he fills in the order and provides the company Pivovarský dvůr Zvíkov s.r.o. The data is secured and protected against misuse. It uses them to carry out the entire transaction, including the necessary accounting operations, issuing tax documents, identification of non-cash payments and for communication with the client, ie all customer administrations. This data is stored in a database with strict security against misuse and is not provided to third parties. This data will not be used for marketing purposes.

4.2. At the request of the client Pivovarský dvůr Zvíkov s.r.o. if possible, immediately and in writing announce whether and what personal data he has recorded about the client. If, despite efforts to ensure that the data is accurate and up-to-date, incorrect information is recorded, the operator will correct it on request. If the client has questions regarding the processing of his personal data, requests information, offers suggestions or wants to resolve complaints, he can direct them to The operator is bound by confidentiality.

4.3. Collection and processing of personal data

When a client visits an operator’s website, the web servers record in a standard manner the IP address assigned to the client by the ISP, the website from which the operator visited, the operator’s website he visited, and the date and duration of the visit. Personal data is recorded only if the client provides it of his own volition, for example in the registration or implementation of the contract. The transfer of personal data to state institutions and authorities follows only within the framework of binding legal regulations.

4.4 Consent to the processing of personal data

By filling in the sales form, the client agrees to the inclusion of personal data filled in by him in the company’s database

Pivovarský dvůr Zvíkov s.r.o., with its registered office at Zvíkovské Podhradí 92, 39701 Písek, IČ 27176797, DIČ CZ27176797

as administrator.

4.5 Cookies

The company Pivovarský dvůr Zvíkov s.r.o. uses cookies. Cookies are small “files” that are stored on the client’s hard drive. This facilitates navigation and ensures a high level of user comfort of the website. Cookies can be used to determine whether the client has already visited our site from their computer. Only cookies on the client’s computer are identified.

The client can deactivate the use of cookies in his internet browser.

5. Price of stay

The price of the services is listed on the selected web interface of the operator and is final. The price is always stated on the sales form.

The operator issues a payment receipt to the client regarding payments made on the basis of the contract, which serves as proof of purchase of the service. Upon request, the Operator may also issue a simplified tax document or invoice to the client. The operator is a payer of value added tax.

For non-cash payments (if specified in the order form), payment methods are connected to the payment gateway of ComGate Payments, a.s., which provides secure technology for accepting payment cards and online bank transfers. Payment card numbers and e-banking passwords are entered through a secure and trusted channel of ComGate Payments, a.s. If information about the possibility of payment by card is missing, payment by card is not possible.

The final price of the stay is based on the client’s requirements for the stay and is compiled on the basis of the current price list of the operator’s services. The operator reserves the right to adjust prices in the event that during the period from the determination of prices to the realization of the stay there is a change in legislative and tax regulations and other changes due to so-called “force majeure”.

6. Payment terms

6.1. Simultaneously with the confirmation of the stay, the client will receive instructions for the payment of the deposit for the accommodation, which must be paid by the due date. If payment is not made by the deadline, the order will be automatically canceled. For all forms of non-cash payments, the crediting of the payment to the operator’s account or the payment of cash upon the start of the stay or the use of the provided services or the operator’s premises is decisive for the authorization to use the services.


online payment card VISA, VISA electron, MasterCard, Maestro

by bank transfer on the basis of an invoice


6.2. Payment is a one-time payment. The client is obliged to pay the price together with the correct variable payment symbol, otherwise the seller will not be able to identify the payment and provide the required performance in a timely manner. The client pays the entire planned stay once.

6.3. Payment for the Operator’s services is usually due 2 days before the start of the accommodation, but the due date may be agreed in other cases by agreement in exceptional cases (for example for group events). The client’s obligation to pay the price for the service is fulfilled when the relevant amount is credited to the seller’s account.

6.4. In case of delay in payment of any amount (accommodation prices), the reservation will be canceled.

7. Duties of the client

7.1. Provide the operator with all the requisites necessary for the proper provision and provision of services, in particular to fill in the stay order truthfully and completely and provide the operator with documents, ie an identity card or passport.

7.2. To pay the stay within the specified period.

7.3. The client is obliged to follow the operator’s accommodation rules in the points listed below:

Smoking is not allowed on the premises

The use of the hotel facilities is not allowed to persons who are affected by infectious diseases or significantly under the influence of narcotics or psychotropic substances, as well as persons who are polluted or behave against social morals.

The client uses the room for the time agreed upon arrival. Unless otherwise agreed, the rooms are ready from 15:00, the last day of stay the guest will vacate the room no later than 10:00. If the operation of the accommodation allows, it is possible to arrange a later hour to vacate the room.

In the period from 22:00 to 7:00, the client is obliged to observe night rest.

The client may not move the equipment, make repairs and any interventions in the electrical network or other installations in the room without the consent of the operator.

It is not allowed to use your own electrical appliances (eg kettles, stoves, toasters, etc., but only appliances from the accommodation equipment. Exceptions are razors and massagers, hair dryers, curling irons and chargers. caused by their operation.

It is forbidden to cover the direct heating panel with anything.

When leaving the room, the client is obliged to close the water taps, turn off the lights, turn off the television, close the windows and hand in the key at the end of the stay.

For safety reasons, it is not allowed to leave children unattended in the room and other areas of the accommodation. Parents are responsible for the safety of their children in all areas of the accommodation.

The client is fully liable for damages caused to the property of the accommodation facility.

Small pets may be placed on the premises of the accommodation facility – the client is fully responsible for his pet and the operator must be informed about the pet’s stay.

The accommodation facility is responsible for the items brought by the client to the accommodation facility, for damage to stored items, if these items were stored in a place reserved for that purpose. The accommodation facility is only responsible for money and valuables if it has been taken into custody against confirmation.

The client arrives at the time of the start of the reservation to take over the accommodation. If he does not arrive at the agreed time and does not agree with the operator on other conditions, his reservation will be forfeited on that date.

8. Cancellation of stay

8.1. Cancellation of stay (so-called “cancellation of stay”), resp. cancellation of the stay order, the client is obliged to make a written form, attach the relevant part of the binding application for the stay and confirmation of payment and deliver the documents to the operator in person or by registered letter or electronic form (e-mail). The date of cancellation by the operator, electronically – the date of sending the email and, when sent in the letter, the date of receipt of the letter is decisive for determining the cancellation fee.

8.2. Upon cancellation of the stay by the client, the operator charges cancellation fees (contractual penalties). Cancellation fees are charged for each registered person and are expressed as a percentage of the total price of the deposit for accommodation (stay) depending on the number of days remaining until the start of services (start of stay) as shown below:

more than 2 days before arrival – free of charge,

2 days or less before arrival – full price of stay.

8.3. There is no charge for changing the client’s person.

8.4. If the client cancels his participation in the stay, resp. If the cancellation order is canceled, the operator is obliged to return the amount paid to the client reduced by the relevant cancellation fee within 14 days of receiving the documents referred to in point 8. Paragraph 1. Financial deposits are returned by bank transfer to the account number specified by the client. amounts per client card. Transaction costs associated with the refund of funds are borne by the client.

9. Exclusion of the client from the stay

A client who violates the legal regulations of the Czech Republic during the stay, does not respect the accommodation rules, refuses to follow the legitimate requirements and instructions of the operator, verbally or otherwise attacks the operator’s representative, damages property in the accommodation facility and restricts the operator’s rights by his behavior; while his right to compensation for unused services expires.

10. Withdrawal from the contract by the operator

The operator is also entitled to withdraw from the purchase contract without undue delay if it finds that the other party has breached the contract in a material way. For the purposes of this Agreement, the following shall be considered a material breach of this Agreement:

client’s delay in paying the purchase price

non-compliance with the booked deadline

11. Changes to agreed services

11.1. If extraordinary circumstances and circumstances arise as a result of so-called “force majeure”, the operator may cancel the stay or change it in agreement with the client (date, price). If the client’s stay has already begun, the operator has the right to payment for the services provided so far.

11.2. Upon cancellation of the stay by the operator, the operator is obliged to notify the client immediately, within 5 days to return the amount paid in full and if the client so requests, to include him in a vacancy in another residence of his choice.

11.3. In case of serious changes – change of the date of stay, increase of the price of the stay by more than 10%, the operator is obliged to request the client’s consent and set a reasonable period in which to comment on the change. In the case of these significant changes, the client has the right to withdraw from the contract without cancellation fee and without financial claims against the operator. If the client does not notify the withdrawal from the contract within the specified period, the operator will consider that he agrees with the change.

12. Complaints procedure

12.1. In the event of a complaint, the client is obliged to apply for defects without undue delay directly to the representative of the service provider at the time of stay, at the place of stay, preferably at the start of accommodation and use of services so that they can be removed on the spot. If this is not possible, he will write a written complaint with the operator. This protocol is the basis for resolving the complaint. The protocol is usually written in two copies (1 for the operator and 1 for the client) and must be signed by both the client and the operator.

12.2. If the complaint is not filed immediately or immediately, as possible by the operator and the client, the client’s right to compensation for damages incurred later, which he could prevent by timely filing, is reduced or terminated. For accommodation, damages and property or non-property damages caused by the client’s fault or complicity are not considered to be the subject of the complaint.

12.3. If the client does not use the ordered services for subjective reasons, he is not entitled to compensation or a discount.

12.4. Complaints and comments of the client concerning the contractual relationship concluded between the client and the provider are handled by the provider, the client can file complaints at the address If the complaint is a complaint, the complaint will be processed as a complaint. Clients can also address their complaints to supervisory and state supervisory authorities, the Czech Trade Inspection Authority or the Office for Personal Data Protection.

All legal disputes arising in connection with the purchase contract will be resolved in civil court proceedings by the general courts of the Czech Republic, the consumer is also entitled to an out-of-court settlement, the subject of out-of-court settlement under Act No. 634/1992 Coll. All details on the out-of-court settlement are available on the website of the Czech Trade Inspection Authority

13. Final provisions

If the relationship related to the use of the website or the legal relationship established by the purchase agreement contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer’s rights under generally binding legislation.

The Operator reserves the right to modify other rights and obligations of the contracting parties beyond the scope of these terms and conditions for selected products. These rules will always be listed on the website of the relevant product and take precedence over the provisions of the OP.

The contract, including the business conditions, is archived by the company in electronic form and is not publicly accessible.

If any provision of the OP proves invalid, it will not affect the validity of the OP as a whole.

The contractual relationship between the client and the operator is governed by the relevant provisions of Act No. 513/91 Coll., The Commercial Code, as amended.

These terms and conditions are displayed on the provider’s website.

This current version of the terms and conditions is valid and effective from